We’re Reopening!

We’re Reopening!

We’re Reopening! 2000 1333 Isle of Wight Steam Railway

Our Reopening Plans

Find out more about the reopening of the railway, and the steps we’re taking to keep our visitors and staff safe

The Railway reopened to visitors on Sunday 12th July.

Please see our Opening Times page to see which days trains will be running during the Summer and Autumn. We have also adjusted our Timetable to allow more time to clean our carriages at Havenstreet station.

We may need to adjust our operating days or timetable during the remainder of the season. Please check our website for the latest information before you travel.

Making your visit safe and enjoyable

We’re made a few changes to ensure that everyone is safe whilst visiting and working at the railway.

Book Online
  • We’ve limited the capacity of our trains to enable plenty of space for social distancing.
  • Book online to reserve a compartment on your chosen train.
  • Online booking is available on our website
  • Any unsold compartments will be on sale at our ticket office. Card payments only.
  • Book online to guarantee your seats; you’ll save money too!
Our Carriages
  • Our historic carriages are divided into separate compartments, for the exclusive use of one household group
  • You will not require a face covering as you will be seated in your own compartment wth members of your own household
  • Re-discover the golden age of travel with your own compartment from which to enjoy the rolling scenery of the Isle of Wight.
  • Your carriage will be cleaned thoroughly at the start of each day, and between journeys. We have adjusted our timetable to allow more time for carriage cleaning whilst the train is at Havenstreet station.
  • Our team will manage the number of people on the platform.
  • We ask you to remain seated when your train returns to Havenstreet. One of our team will open the door to your compartment when it is time to disembark, so that we avoid too many people on the platform at once.
Social Distancing and handwashing
  • We’ve adjusted the layout of our station at Havenstreet to enable passengers to move freely around the site, allowing plenty of room for social distancing.
  • We have lots of outdoor space for picnics, and our new Events Barn offers a huge indoor space if the weather is poor.
  • Handwashing facilities are located throughout the station. We ask that all passengers wash their hands when entering the station and before boarding a train.
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Your Journey
  • Enjoy a 10-mile journey along our line behind one of our historic steam locomotives. Your train will run non-stop between Smallbrook Junction and Wootton stations.
  • If you are travelling from Smallbrook Junction or Wootton, its essential that you pre-book your tickets so that space can be reserved for you on the train.
Facilities
  • Our Train Story Discovery Centre will be open. Discover 150 years of railway history, and our impressive collection of locomotives and carriages.
  • Visit our railway shop, offering a wide selection of gifts, books and model railways.
  • Refreshments will be available, initially from our outdoor kiosks.
  • Please bring a face covering so that you can visit our shop and the Train Story Discovery Centre

Frequently Asked Questions

DO I NEED TO PRE-BOOK?
  • We’d strongly recommend booking on-line in advance so that we can reserve a compartment on your chosen train. Many of our trains have been completely sold out in advance.
  • Any unsold compartments will be on sale at our ticket office
  • Pre-booking is essential if you intend to board the train at Smallbrook Junction or Wootton
HOW DO I BOOK FROM SMALLBROOK JUNCTION OR WOOTTON?
  • If you’re travelling from Smallbrook Junction or Wootton, please book online for your outbound train. Our website shows the departure times from Havenstreet – please check our Timetable HERE to book yourself on the correct train.
  • Either call us on 01983 882204 or email info@iwsteamrailway.co.uk, so that we can reserve your place on the train for your return journey from Havenstreet.
IS MY TICKET FOR A RETURN JOURNEY?
  • Yes, your ticket includes one complete round trip on the line
  • Most visitors start their journey at our main station at Havenstreet, mid-way along the line. Your ticket includes all the facilities at Havenstreet, including our Train Story Discovery Centre, and falconry displays (11:40 and 13:40 each day). Please allow plenty of time to explore Havenstreet, especially if you have booked an afternoon train.
  • Visitors typically stay at least 3 hours, including a 1 hour trip on the train
HOW DO MEMBERS PRE-BOOK?
  • Please call us on 01983 882204 so that we can reserve your compartment – this guarantees your place on the train.
  • Your vouchers will still be valid, please present these at the booking office when you arrive at the station.
HOW DO I BOOK A TICKET FOR A CHILD AGED 4 OR UNDER?
  • Please book online for the other members of your group. When you arrive at the ticket office we’ll give you a free ticket for any infants travelling with you.
HOW MANY PEOPLE DOES A FAMILY TICKET COVER?
  • This covers 2 adults and 2 fare paying children (age 5 – 17 years). Infants 0 – 4 years travel for free.
WHAT DAYS ARE YOU OPEN?
WHEN TIMES ARE THE TRAINS?
  • Please see our Timetable HERE
  • We have adjusted our timetable to avoid crowding at Havenstreet station, and to allow more time to clean our carriages between journeys
DO I NEED TO WEAR A FACE COVERING?
  • You don’t require a face covering on the train as you’ll be allocated your own compartment, used only by members of the same household.
  • Please bring a face covering so that you can visit our shop a.nd Train Story Discovery Centre
WHAT ABOUT VISITORS WITH ADDITIONAL NEEDS OR RESTRICTED MOBILITY?
  • A wheelchair accessible carriage will be part of every train. Please call us on 01983 882204 if you need to travel in this carriage – we can ensure that the appropriate compartment is reserved for you.
  • See our website for further information about accessibility HERE.
CAN I BOOK A 1ST CLASS COMPARTMENT?
  • For now we’re keeping things simple by selling one class of ticket
  • You may get lucky and receive a free upgrade to a first class compartment
CAN I BOOK A DOG TICKET?
  • We’re working to add these to our online system
  • In the meantime please book online for the humans in your group, then buy a dog ticket at the ticket office when you arrive at the station
IS MY FOOTPLATE EXPERIENCE GOING AHEAD?
  • Unfortunately we’re unable to offer footplate experiences due to the requirement for social distancing. We hope that we can reschedule your experience for a future date. Alternatively we’re happy to offer a full refund.