Covid-19 Customer Information

Our Reopening Plans

Find out more about the reopening of the railway, and the steps we’re taking to keep our visitors and staff safe

The Railway reopens to visitors on Sunday 12th July.

Please see our Opening Times page to see which days trains will be running during the Summer and Autumn. We have also adjusted our Timetable to allow more time to clean our carriages at Havenstreet station.

We may need to adjust our operating days or timetable during the remainder of the season. Please check our website for the latest information before you travel.

Making your visit safe and enjoyable

We’re made a few changes to ensure that everyone is safe whilst visiting and working at the railway.

Book Online
  • We’ve limited the capacity of our trains to enable plenty of space for social distancing.
  • Book online to reserve a compartment on your chosen train.
  • Online booking is available on our website
  • Any unsold compartments will be on sale at our ticket office. Card payments only.
  • Book online to guarantee your seats; you’ll save money too!
Our Carriages
  • Our historic carriages are divided into separate compartments, for the exclusive use of one household group
  • Face coverings…
    • Travelling as a household group, you will not require a face covering as you will be seated in your own compartment
    • Travelling alone, you will require a face covering as we may need to seat you in a compartment with other visitors travelling alone
  • Re-discover the golden age of travel with your own compartment from which to enjoy the rolling scenery of the Isle of Wight.
  • Your carriage will be cleaned thoroughly at the start of each day, and between journeys. We have adjusted our timetable to allow more time for carriage cleaning whilst the train is at Havenstreet station.
  • Our team will manage the number of people on the platform.
  • We ask you to remain seated when your train returns to Havenstreet. One of our team will open the door to your compartment when it is time to disembark, so that we avoid too many people on the platform at once.
Social Distancing and handwashing
  • We’ve adjusted the layout of our station at Havenstreet to enable passengers to move freely around the site, allowing plenty of room for social distancing.
  • We have lots of outdoor space for picnics, and our new Events Barn offers a huge indoor space if the weather is poor.
  • Handwashing facilities are located throughout the station. We ask that all passengers wash their hands when entering the station and before boarding a train.
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Your Journey
  • Enjoy a 10-mile journey along our line behind one of our historic steam locomotives. Your train will run non-stop between Smallbrook Junction and Wootton stations.
  • If you are travelling from Smallbrook Junction or Wootton, its essential that you pre-book your tickets so that space can be reserved for you on the train.
Facilities
  • Our Train Story Discovery Centre will be open. Discover 150 years of railway history, and our impressive collection of locomotives and carriages.
  • Visit our railway shop, offering a wide selection of gifts, books and model railways.
  • Refreshments will be available, initially from our outdoor kiosks.

Frequently Asked Questions

Do I need to pre-book?
  • We’re encouraging visitors to pre-book so that they can reserve a compartment on their chosen train. Any unsold compartments will be on sale at our ticket office
  • Pre-booking is essential if you intend to board the train at Smallbrook Junction or Wootton.
Do Members need to pre-book?
  • Please call us on 01983 882204 so that we can reserve your compartment – this guarantees your place on the train.  Your vouchers will still be valid, please present these at the booking office when you arrive at the station.
How do I book from Smallbrook Junction or Wootton?
  • Unfortunately tickets from Smallbrook Junction or Wootton can’t be booked online. Please call us on 01983 882204 to make a booking.
What days are you open?
When times are the trains?
  • Please see our Timetable page
  • We have adjusted our timetable to avoid crowding at Havenstreet station, and to allow more time to clean our carriages between journeys
Do I need to wear a face covering?
  • You don’t need to wear a face covering if you have booked a compartment with members of your household or a linked household.
  • Legally you would need to wear a face covering if this isn’t the case.
What about visitors with additional needs or restricted mobility?
  • A wheelchair accessible carriage will be part of every train. Please call us on 01983 882204 if you need to travel in this carriage – we can ensure that the appropriate compartment is reserved for you.
  •  See our website for further information about accessibility.
Can I book a 1st Class compartment?
  • For now we’re keeping things simple by selling one class of ticket
  • You may get lucky and receive a free upgrade to a first class compartment
Can I book a dog ticket?
  • We’re working to add these to our online system
  • In the meantime please book online for the humans in your group, then buy a dog ticket at the ticket office when you arrive at the station
Is my Footplate Experience going ahead?
  • Unfortunately we’re unable to offer footplate experiences due to the requirement for social distancing. We hope that we can reschedule your experience for a future date. Alternatively we’re happy to offer a full refund.
Which locomotive will be running?
  • Our first trains on 12 July will be hauled by 198 Royal Engineer
  • We’ll announce the loco roster for July and August in due course
Are your Special Events going ahead?
  • Please see our Events page for the most up to date information
  • We hope that our Annual Steam Show will be able to run – please check our website for the latest information

We’re listening… let us know your feedback

Tell us how you’re feeling about going to attractions… This survey should take no longer than five minutes, with an optional section to tell us more about yourself, if you wish. Your feedback is important, so thank you for giving us your time. We look forward to welcoming you back soon.