Visiting the Railway in Summer 2021

Making your visit safe and enjoyable

We’ve worked hard to make a visit to the Railway both safe and enjoyable.  We have made some adjustments to reflect the lifting of legal restrictions after 19th July; however some measures will still be in place to ensure that all our passengers feel safe and have a great time whilst visiting the Railway.

Book Online
  • We’ll continue to limit the capacity of our trains to enable plenty of space for social distancing.
  • We’d encourage everyone to Book Online to reserve a compartment on your chosen train (its cheaper too!)
  • Each train also has a number on unreserved compartments. These seats are available to book on the day at our booking offices.
Our Carriages
  • Our carriages are divided into traditional compartments which normally hold up to 10 people. If you book online as a group of 4 or more you’ll be given your own compartment for the exclusive use of your family.
  • If you book online as a couple or solo traveller you may be seated with one other household, with no more than 5 people per compartment.
  • First-class ticket holders will always have the exclusive use of a first-class compartment.
  • All trains also have unreserved shared compartments for tickets purchased on the day.
  • You will not require a face covering whilst on the train.
Your Ticket
  • Our Standard and First Class tickets includes one complete return journey along the full length of the line.
  • For enthusiasts wishing to travel on more than one train, you’ll be able to buy an All Day Rover Ticket which includes unlimited travel in our unreserved compartments. Rover tickets will be on sale online only from Monday 19th July.
  • Your ticket includes free admission to our Train Story Discovery Centre, the daily falconry displays and all the facilities at Havenstreet station.
  • Book with confidence: We offer a 100% refund guarantee if you are unable to travel because one of your party has tested positive, or required to isolate due to Covid-19, as long as you notify us in advance.
Social Distancing and handwashing
  • Handwashing facilities are located throughout the station.
  • Face coverings are not required in any of our buildings; however we respect visitors and members of our team who prefer to wear them.
  • We’ve adjusted the layout of our station at Havenstreet to enable passengers to move freely around the site.
  • We have lots of outdoor space for picnics, and our new Events Barn offers a huge undercover space if the weather is poor.
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Your Visit
  • Enjoy a 10-mile journey along our line behind one of our historic steam locomotives. Your train will run non-stop between Smallbrook Junction and Wootton stations.
  • Most visitors start their journey at our main station at Havenstreet, mid-way along the line, where you’ll find our Train Story Discovery Centre, and falconry displays.
  • Please allow plenty of time to explore Havenstreet, especially if you have booked an afternoon train. We’d strongly recommend arriving early if you have booked the 15:10 or 15:48 trains.
  • Visitors typically stay at least 3 hours, including a 1 hour trip on the train.
Facilities
  • Our Train Story Discovery Centre is open every day when trains are running. Discover 150 years of railway history, and our impressive collection of locomotives and carriages.
  • Our cafe is open serving home-cooked dishes and light refreshments. We also have an outdoor kiosk for drinks, ice cream, sandwiches and hot snacks.
  • Visit our railway shop, offering a wide selection of gifts, books and model railways.
  • Free falconry displays at 11:40 and 13:40 each day.

Frequently Asked Questions

IS MY TICKET FOR A RETURN JOURNEY?
  • Yes, your ticket includes one complete round trip on the line.
  • Most visitors start their journey at our main station at Havenstreet, mid-way along the line. Your ticket includes all the facilities at Havenstreet, including our Train Story Discovery Centre, and falconry displays (11:40 and 13:40 each day). Please allow plenty of time to explore Havenstreet, especially if you have booked an afternoon train.
CAN I BOOK A TICKET FROM SMALLBROOK JUNCTION?
  • Island Line trains are not running to Smallbrook Junction until Summer 2021 while upgrade works take place. There is therefore no public access to this station. See details of replacement buses from Ryde to Havenstreet HERE
  • We don’t yet know when Island Line trains will start running. We’ll publish details on this section of our website when a date is announced.
HOW DO I BOOK A TICKET FROM WOOTTON?
  • Wootton station is ideal for anyone arriving by bus. See the Getting to the Railway section of our website.
  • If you’re travelling by car its generally easier to drive a further 5 minutes to Havenstreet station where there is a large free car park.
  • Wootton passengers can travel in our unreserved compartments for the 6 minute journey to Havenstreet. Please book online for your longer return journey back to Wootton.
HOW MANY PEOPLE DOES A FAMILY TICKET COVER?
  • This covers 2 adults and 2 fare paying children (age 5 – 17 years). Infants 0 – 4 years travel for free.
CAN DOGS TRAVEL ON THE TRAIN?
  • Yes, well-behaved dogs are welcome on all our trains
  • Please book online for the humans in your party; please buy a dog ticket (£3) at the booking office when you arrive)
HELP, I’VE BOOKED ONLINE BUT NOT RECEIVED MY TICKETS, OR BOOKING CONFIRMATION – WHAT DO I DO?
  • We won’t send your tickets in advance. You’ll just need your 5-digit reference number – the staff at the booking office will use this to issue your ticket and seat reservations
  • Occasionally our confirmation emails get blocked (particularly to Hotmail addresses) or end up in ‘junk’ folders. Don’t panic if you don’t have a confirmation – the team at our booking office will be able to find your booking.
WHAT DAYS ARE YOU OPEN?
WHEN TIMES ARE THE TRAINS?
  • Please see our Timetable HERE
  • We have adjusted our timetable to avoid crowding at Havenstreet station, and to allow more time to clean our carriages between journeys
DO I NEED TO WEAR A FACE COVERING?
  • You don’t require a face covering on the train whilst on the train.
  • From 19th July you won’t need a face covering in any of our indoor buildings.
WHAT ABOUT VISITORS WITH ADDITIONAL NEEDS OR RESTRICTED MOBILITY?
  • A wheelchair accessible carriage will be part of every train. Please book online, then either call us on 01983 882204 or email us at info@iwsteamrailway.co.uk so that we can reserve seats in this carriage.
  • See our website for further information about accessibility HERE.

Book Tickets

Book Tickets

Start your steam railway journey, book train tickets now and enjoy online savings to on the day prices.