Terms & Conditions

CONTACT

The Isle of Wight Railway Company Ltd.
The Railway Station,
Havenstreet,
Nr Ryde,
Isle of Wight
PO33 4DS
United Kingdom

Registered address:
The Isle of Wight Railway Company Ltd
The Railway Station, Havenstreet, Isle of Wight, PO33 4DS
A company limited by guarantee and registered in England & Wales No 1068690
A registered educational charity No 280918
iwsteamrailway.co.uk

Phone: 01983 882204
Fax: 01983 884515

VAT No. 615160080
Company registration number: 1068690


Terms & Conditions for Train Travel

 

GENERAL TERMS, CONDITIONS AND BYELAWS

Tickets are issued subject to the Isle of Wight Railway Co. Ltd’s “Conditions of issue of Tickets” and the 1991 ByeLaws.

Tickets bought online

Charges may be revised at any time and will vary for special trains and events. Details of all ticket prices are shown on our Fares page and Special Event pages.

Tickets for Infants (aged 0-4 years) are Free (except where shown differently, e.g.Santa Specials), but subject to a maximum of two infants per fare paying adult. Otherwise they are charged at Child (5-15 years) rate.

REFUNDS AND ALTERATIONS
  • Where tickets are purchased for a specific train, we advise all visitors to arrive at least 20 minutes prior to their booked departure. No refunds are given for missed trains. We will endevour to find seats on a later departure, but this cannot be guaranteed.
  • If you are unable to travel (for example, because of illness), you must notify us in writing, by email, at least 24 hours in advance. We can either rebook you on a different date, or issue a refund minus a £7.50 administration charge.
  • No refunds are available if you notify us less than 24 hours in advance.
  • Refunds and alterations will be made at the discretion of The Isle of Wight Steam Railway and will be subject to an administration charge of £7.50.
  • The above points do not affect your statutory rights.
Collection of tickets

All online pre-booked tickets are to be picked up at the Booking Office at Havenstreet, Wootton or Smallbrook Junction stations. Please make a note of your booking reference number when booking online.

Steam Locomotives

We endevour to ensure that all trains are hauled by a steam locomotive (unless advertised otherwise). On occasions it may be necessary to substitute a diesel locomotive in the event of a high fire risk, locomotive failure, or other operational reason.

DOG TICKETS

Dogs are conveyed subject to the safety and comfort of other passengers and at the Railway’s discretion. They must be kept on a short lead at ALL times whilst on Railway property. Tickets are required for all dogs travelling with you on the train.


Privacy & Security

 

PRIVACY POLICY

The Isle of Wight Railway Company Ltd. and IWR Trading Ltd. do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

CREDIT CARD SECURITY

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Online Shop

 

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Switch and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, Royal Mail or over the Internet.

We will send you an email to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

SHIPPING & HANDLING

Merchandise
Books, DVD’s, Videos and other items of merchandise will normally be dispatched within 7 days from receipt of order.

Memberships
The purchase of Isle of Wight Steam Railway Membership will normally be confirmed by email within 5 days from receipt of order, and your new Member’s Pack will normally be dispatched within 10 working days.

TAX CHARGES

For customers resident within the European Union:-

VAT/TAX @ at the prevailing rate at the date of order will be added to all EU resident customers orders, where applicable, with the following exceptions:-
BFPO customers based outside the UK
Any customer based within Europe but outside the UK who is registered for VAT/TAX within their own country. We will require the full VAT/TAX number to verify.Some items, such as train travel and books are zero-rated for VAT.

RETURNS POLICY

Returned goods must be accompanied by the invoice number, date of purchase and reason for return.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Book Tickets

Book Tickets

Start your steam railway journey, book train tickets now and enjoy online savings to on the day prices.