Book Tickets

CAN DOGS TRAVEL ON THE TRAIN?

• Yes, well-behaved dogs are welcome on all our trains and travel free of charge.
• Dogs must stay on the lead at all times and where possible stay off the cushions.

WHERE DOES THE TRAIN START?

• All trains start from our main station at Havenstreet
• It is also possible to join the train at Wootton, Smallbrook Junction and Ashey stations. Please note that there is no road or footpath access to Smallbrook Junction station.

HELP, I’VE BOOKED ONLINE BUT NOT RECEIVED MY TICKETS, OR BOOKING CONFIRMATION – WHAT DO I DO?

• We won’t send your tickets in advance. You’ll just need your 6-digit reference number – the staff at the booking office will use this to issue your ticket and seat reservations
• Occasionally our confirmation emails get blocked (particularly to Hotmail addresses) or end up in ‘junk’ folders. Don’t panic if you don’t have a confirmation – the team at our booking office will be able to find your booking.

WHAT ABOUT VISITORS WITH ADDITIONAL NEEDS OR RESTRICTED MOBILITY?

• A standard-class wheelchair accessible carriage will be part of every train. Please book online, then either call us on 01983 882204 or email us at [email protected] so that we can reserve seats in this carriage.
• Unfortunately we don’t have any wheelchair accessible first-class compartments.
• See our website for further information about accessibility HERE.