Customers in wheelchairs are very welcome on our railway, and our staff will always provide all possible assistance whenever required. Access to Havenstreet Station is suitable for wheelchair users. There is wheelchair access to our shop, museum, Refreshment Rooms, Carriage and Wagon workshop as well as the Train Story Discovery Centre. Toilet facilities for wheelchair users are provided at Havenstreet, Wootton and Smallbrook Junction Stations. Further disabled toilet facilities are available in the Havenstreet Refreshment Rooms and in the Train Story lobby.
For those travelling to Smallbrook Junction via Island Line Trains, please note that Island Line do not allow some mobility scooters on their trains.
Ashey Station is a rural halt with only unmade bridleways leading to and from the platform, which has no facilities. Therefore, it does not offer suitable access for wheelchair users, although the platform and picnic areas are level and negotiable with care.
Unadapted, our carriage doors are too narrow for wheelchairs to enter. If the customer is able to leave the wheelchair, they may take the wheelchair up to the carriage door and travel in the comfortable seating within the compartment. Our platform staff will be happy to stow the wheelchair in the Guards Van. If the customer is unable to leave the wheelchair they may travel in one of two carriages which have been specially modified to provide a compartment with double doors able to accommodate wheelchairs. These vehicles are included in the train whenever possible but for operational and maintenance reasons, the presence of such a vehicle within the train cannot be guaranteed.
For detailed information on the Isle of Wight Steam Railway access statement, download the PDF document HERE or call 01983 882204.
Customers with particular requirements are advised to contact the railway on 01983 882204 prior to their visit.
Our booking offices at Havenstreet, Smallbrook Junction and Wootton are equipped with hearing loops.