Customer Facilities

Food & Drink

At Havenstreet station we offer a wide range of hot and cold meals, drinks and snacks.

Have a hearty lunch with home-cooked daily specials or choose from a selection of sandwiches, scrumptious cakes, hot and cold drinks.

  • The T-Junction kiosk, next to the signal box offers the perfect stop for a light bite, with sandwiches, snacks and drinks on offer.

    During busier days and warmer months, the Ice Cream Parlour is open selling a range of flavours from Island-based Minghella ice cream and as you wander to Train Story pay a visit to the Coffee Container, an old British Railways shipping container turned coffee shop.

    There are no refreshment facilities at Wootton, Ashey or Smallbrook stations, although there are pleasant picnic spots at Wootton and Ashey stations.

Car Park

Visiting the Isle of Wight Steam Railway by car is easy! Our large FREE car park close to Havenstreet station provides plenty of space for cars and coaches, plus plenty of disabled parking bays.

The main car park provides easy and fairly level access to the station.

  • On busier days, such as when special events are running, we have a large overflow car parking area.

    Alternatively, you may choose to join the train at Wootton where we have another, although smaller, FREE car park.

    There is no vehicular access or parking at Ashey or Smallbrook Junction stations.

Toilets

There are toilet facilities available at three of our stations.

At Havenstreet Station, the original Station Building houses Ladies and Gents toilets. Although they have been modernised, these are in the same locations as the original toilets which were in use during Southern Railway days. There are of course also toilets located in the Railway Refreshment Rooms and these include an accessible toliet. There is also an accessible toilet just off the Station Yard area, and in our Train Story Discovery Centre.

  • There are additional toilets available for Special Events in the Events field behind the Station Building.

    Wootton Station is a typical country station reflecting Edwardian times at the turn of the century. Modern toilets facilities including an accessible toilet are located in the station building.

    Smallbrook Junction is not served by mains drainage; however, a modern effective environment friendly composting toilet is available.

    There are no toilet facilities at Ashey Station.

Public WIFI

Wifi – Free public wifi is provided at Havenstreet station in the refreshment rooms and adjoining outdoor area. No password is required.

Hearing Loops

Our booking offices at Havenstreet, Smallbrook Junction and Wootton are equipped with hearing loops.

Our passenger carriages

Our beautifully restored Victorian and Edwardian carriages are extremely comfortable and take you back to a bygone era of passenger travel.

The individual first and third class compartments typical seat around 8 people but some carriages have a saloon layout.

  • Some historic compartments have been specially modified to allow wheelchair access and more information can be found on the Accessibility page HERE.

    For the history and more technical information on our restored carriages and wagons click HERE.

Parents and Toddlers

Children of all ages just love the steam railway! A full round trip takes just short of one hour, long enough to keep the interest. The standard “All-day Rover” ticket allows total freedom to hop on and off the train all day, so adding flexibility to longer or shorter journey times. On the trip children’s interest is maintained by the varied and interesting countryside which includes farmland, woodland, open views of the Downs. It is always a challenge to spot different farm animals, wild animals, birds and varied lineside wild flowers.

  • Various activities of interest to children are listed under the “What to do section”.

    Baby changing facilities are provided at Havenstreet and Wootton stations. There is an additional baby changing room in the Refreshments building at Havenstreet.

    Infants under 5 years travel free of charge (subject to a maximum of two per full fare paying adult – any additional infants will be charged at the child’s rate). A reduced fare is available for children aged 5 to 17 years. There is a family ticket saving for groups of two adults and two children travelling together.

Bikes, Pushchairs and Buggies

Owing to limited space in our Victorian and Edwardian carriages we ask that all cycles, pushchairs and buggies are transported in our guards van, thus giving you more space in the train compartments. Our friendly and helpful platform staff will always help you load and unload, so allowing you to relax in comfort.

The Isle of Wight Steam Railway is a great way for cyclists to explore the tracks and lanes around Ashey, Havenstreet and Wootton.

  • With mainland access via Ryde and Smallbrook Junction, take your bike to Wootton which affords direct access to cycle routes to Cowes, Ryde and the north east of the Island. A request stop at Ashey halt affords access to routes around the east of the Island and around Brading and Sandown.

    Wightlink, Island Line and the Steam Railway will carry your bicycle for free so you can enjoy over 200 miles of cycle routes on the Island across a stunning and varied landscape.

    For more information on the cycle routes available :

    • Wightlink cycling page HERE
    • IW Tourism cycling page HERE
    • National Trust information and downloadable maps HERE

Bringing a Dog

Dogs are very welcome to travel on the Isle of Wight Steam Railway with our Dog All-Day Rover ticket (see fares). Please keep your dog on a short lead at all times, and we ask that dogs do not sit on the carriage seats. We welcome all registered guide dogs, hearing dogs and medical alert dogs who travel free of charge.