Frequently Asked Questions

Additional Needs

• Can I bring a guide dog to the railway?
• Do you have disabled parking bays?
• Do you offer carer tickets?
• What about visitors with additional needs or restricted mobility?

Covid-19 Customer Information

• Do I need to pre-book?

Facilities

• Are parent and baby facilities available?
• Are there toilets on the train?
• Can I eat my own food at the Isle of Wight Steam Railway?
• Do you have a café at the Isle of Wight Steam Railway?
• How long is a typical visit to the railway?
• Is there a gift shop?
• What times are the falconry displays?

Getting Here

• Can you recommend any local taxi firms?
• How do you get to the railway by bus?
• How do you get to the railway by car?
• How do you get to the railway by train?
• How do you get to the railway from Portsmouth?

Shop

• Can you deliver overseas?
• How can I return an item?

Ticket Information

• Do you accept PRIV cards?
• Do you offer discounts for groups?
• Do you offer refunds?
• How many people does a family ticket cover?
• Is there a special rate for school visits?
• What is different about First Class?

Visitor Information

• Can I bring a bike on the train?
• Can I bring a dog to the railway?
• Can I bring a pushchair on the train?
• Can I withdraw money at the Isle of Wight Steam Railway?
• Do I need to pre-book?
• How long is the train ride?
• What about visitors with additional needs or restricted mobility?
• What is different about First Class?
• What times are the falconry displays?
• What times are the trains?
• When is the Isle of Wight Steam Railway open?
• Which locomotive will be running?
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Volunteering

• How do I get involved?
• How much time do I have to commit?
• What role do volunteers play at the Railway?
• What volunteering roles are available?