Search frequently asked questions...
Additional Needs
Covid-19 Customer Information
- Are your Special Events going ahead?
- Do I need to pre-book?
- Do I need to wear a face covering?
- Do Members need to pre-book?
- How do I book from Smallbrook Junction or Wootton?
- Is my Footplate Experience going ahead?
- What about visitors with additional needs or restricted mobility?
- What days are you open?
- When times are the trains?
- Which locomotive will be running?
Facilities
- Are parent and baby facilities available at the Isle of Wight Steam Railway?
- Are there Toilets at the Isle of Wight Steam Railway?
- Can I bring a bike on the train?
- Can I bring a dog to the railway?
- Can I bring a pushchair on the train?
- Can I eat my own food at the Isle of Wight Steam Railway?
- Do you have a café at the Isle of Wight Steam Railway?
- Is there a gift shop?
Getting Here
- Can you recommend any local taxi firms?
- How do you get to the Isle of Wight Steam Railway by bus?
- How do you get to the Isle of Wight Steam Railway by car?
- How do you get to the Isle of Wight Steam Railway by train?
- How do you get to the Isle of Wight Steam Railway from Portsmouth?
- Where's the nearest car park?
Ticket Information
- Can I purchase gift tickets?
- Can I withdraw money at the Isle of Wight Steam Railway?
- Do you offer refunds?
- How many people does a family ticket cover?
- I regularly organise group outings; do you offer any discounts?
- Is the Isle of Wight Steam Railway ever closed?
- Is there a special rate for school visits?
- We haven't booked a ticket for a young child in our party and need to add one to our booking. What shall I do?
- When is the Isle of Wight Steam Railway open?